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16 Dec 2019/ Sujan Pandey

“Shopping malls are like religious places. Visited mostly by aesthetics. Only a few buy, the rest just hang out.” The number of people hanging around shopping markets and malls is increasing daily. These people hanging out or walking by can turn into customers buying hundreds of thousands of rupees worth of products daily in the shopping centers and malls throughout your city. It’s always a great feeling to shop for all kinds of desired products under one roof. Because of the complexity to manage multiple shops under a single roof, mall owners are searching for easier and real-time methods to keep track of rent, vendors, contracts, invoices, and many other things. Mall owners are looking for software that can manage their requirements in a single tap. Software companies are designing and developing mall management software to fulfill the business owner’s desire to manage their businesses more efficiently. However, mall owners are still having doubts about the features required on the software. Mall owners should look for the following features in a fully fleshed Mall management software:

1) Sales Automation

Sales automation is relatively a new feature available in certain mall management software. Sales automation is mechanization of time-consuming sales tasks using the software, artificial intelligence, and other digital tools. Sales automation reduces the data entry and repetitive task that slows your business activity down. It becomes easier for the sales team to filter various criteria in order to fish out potential clients and customers. Another major benefit of having sales automation in mall management software is to gain knowledge about the customers and industries they operate in. Software with sales automation might be costly but the benefits far outweigh the costs.

2) Contract Management

Contract management is very essential if you own a big corporate house or shopping malls. Contract management helps you do more with your contracts using fewer people and less time. Being a mall owner, you should be well aware of your tenant and their contracts. Contract management allows owners to run custom reports with flexible alert notification. Before buying mall management software, make sure it has contract management integrated into it.

3) Reporting, Dashboard, and Analysis

Software is never completed until and unless there is a proper dashboard for reporting and analysis. An analytic dashboard should analyze large volumes of data and information to investigate trends, predicted outcomes, sales track and provide insight. The dashboard should help your business by giving you visibility into your most important data, metrics, and KPIs. Make sure your software has a visually engaging and informative dashboard.

4) Workforce and Complaint Management

Mall management software should include workflow and complaint management to enhance the user’s flexibility. Workflow management should manage all aspects of your employee data from attendance, manpower tracking, compliance, to task approval. Complaint management organizes all your customer complaints in one dashboard where you can assign and resolve all these complaints with ease, no struggle.

5) Asset Management

Asset management helps mall owners to record and track an asset throughout its cycle from procurement to disposal. If a mall asset is being used or utilized, then the software should provide correct details of where it’s been used and whom the machine or asset is assigned to. The asset management dashboard should keep a record of both software and hardware assets.

6) Budget Management

Budget management should be a top priority for every mall owners.  Many business owners feel overwhelmed when they think of sitting down, having a meeting and setting up the budget, but it doesn't have to be that way. The budget management dashboard should analyze, organize and provide oversights of cost and expenditure of your mall including marketing and renovation budgets. The budgeting section of software also helps to minimize repetitive mundane tasks for companies.

7) Alert and Notification Management

The alert and notification section of mall management software should provide the capability to configure and generate alerts via e-mail and text messages to notify defined users of specific systems and events. The alert and notification section includes the expiration of the deadline, registering of an incident, assigning of an action.